Refund policy

Return Policy:

Welcome to our online store! At StudioSoie, we strive to offer you an exceptional shopping experience. We understand that sometimes the items you ordered do not meet your expectations, which is why we have implemented a clear and simple return policy.

General Return & Refund Conditions:

1. Return Period: You have 30 days from the receipt of your order to initiate a return.

2. Eligible Return Items: Items must be in their original condition, unworn, and unopened. Damaged or used items will not be accepted.

3. Return Process: To initiate a return, log in to your account on our website, go to the "Order History" section, select the relevant order, and follow the instructions to start the return process.

4. Return Fees: Return fees are the responsibility of the customer, except in cases of our error in shipping the order or if the product is defective.

5. Refund: Once we have received and inspected the returned item, we will send you an email to inform you of the receipt of the item and the approval or rejection of the refund. If the refund is approved, it will be processed and a credit will be automatically applied to your credit card or original payment method within a specified timeframe.

6: We have techniques to determine whether the product has been opened or not. There is no point in attempting fraud.

7: Intimate items such as pillowcases, masks, scrunchies, thongs, tangas, etc. cannot be returned.

Exceptions:

Some items cannot be returned, including sale items, gift cards, and personalized items.

Customer Service:

Our customer service team is here to help you at every step of the return process. If you have any questions or concerns, don't hesitate to contact us by email at support@studiosoie.fr

We are committed to providing you with an exceptional shopping experience, and our return policy is designed to give you peace of mind when shopping with us.

Thank you for your trust!

Best regards,
The StudioSoie team.